If you need to return an item, please contact us before sending it back.
Approved Returns
Approved items should be returned with tracked postage or a courier service. Without a tracking number, you assume responsibility for the item reaching us. Returns not received cannot be refunded or replaced.
Damaged or Missing Parts
We ship orders in brand-new, undamaged condition. If your item arrives damaged or with missing parts, we will gladly replace it (or issue a full refund if stock is unavailable) and reimburse your return shipping costs. To be reimbursed, please email us the receipt for your shipping expenses. Claims for damage must be made within 24 hours of receiving the item. Open your order immediately upon receipt, and if there is any damage, contact us right away with photos via email before returning the item. These photos are essential for filing claims with our insurer, courier, and warehouse.
Faulty Items
Under Australian Consumer Law, your purchase is protected by warranties that cannot be excluded. All items are backed by the manufacturer’s warranty. If your item is faulty, contact us for guidance on how to proceed with the warranty process. Depending on the manufacturer’s terms, we will either repair, replace, or (if unavailable) refund your item, excluding original delivery costs.